1. Please tell us which of the following services you were aware we provided by placing a tick in the relevant squares:
  Power Line Building & Maintenance
  Domestic & Industrial Wiring / Electrical Repairs
  Appliance Testing
  Cellphone and Mobile Solutions
  Business Computer Support
2. Now please tell us which of these following services you most recently used/purchased by placing a tick in the relevant circles:
  Power Line Building & Maintenance
  Domestic & Industrial Wiring / Electrical Repairs
  Appliance Testing
  Cellphone and Mobile Solutions
  Business Computer Support
3. Please tell us how you found out about our company by placing a tick in the relevant circles:
  Radio
  White Pages
  Word of Mouth
  Internet
  Newspaper
  Yellow Pages
  Return Business
  other
  If you ticked Other please specify
4. Customer Service:
Ensuring we meet your needs is important to us. Please rank the following by circling your ranking from 1 to 4 (1 being the lowest rating and 4 the highest):
(a) We responded quickly to your request:
1  2  3  4  
1 = 'strongly disagree'
2 = 'disagree'
3 = 'agree'
4 = 'strongly agree'

1 = 'strongly disagree'
2 = 'disagree'
3 = 'agree'
4 = 'strongly agree'

1 = 'strongly disagree'
2 = 'disagree'
3 = 'agree'
4 = 'strongly agree'

1 = 'strongly disagree'
2 = 'disagree'
3 = 'agree'
4 = 'strongly agree'

(b) Our people went out of their way to help you:
1  2  3  4  
(c) The person you dealt with had the knowledge you needed and provided the right solution for you:
1  2  3  4  
(d) You would be happy to deal with that person again:
1  2  3  4  
5. Quality:
Ensuring we provide a high quality of workmanship/product is also very important to us. Please rank the following by circling your ranking from 1 to 4 (again with 1 being the lowest rating and 4 the highest):
(a) You found the quality of the workmanship or product:
1  2  3  4  
1 = 'well below expectation'
2 = 'below expectation'
3 = 'met expectation'
4 = 'exceeded expectation'
COMMENTS:
6. Our Future Relationship:
Please let us know what you would like us to do better, or what we could do for you in any future dealings we may have. Some suggested headings have been included for you to comment on.
Customer Service:
Quality of Product/Workmanship:
Invoicing:
Pricing & Quoting:
After Sales Service:
Other areas we can assist you in:
Finally, please tell us if you would recommend ElectroNet Services Limited to your friends or colleagues (by selecting your answer below):
Yes No

Name of Person Completing the Survey:

Business Name: